This page provides a general guide on how to resolve the more common issues that you may encounter.
How to use EASY
If you are having difficulty using an aspect of the EASY system you should refer to the local guidance and/or the EASY Documentation. Should you not find the answer you are looking for you should consult your EASY System Administrator.
The primary email address listed for your EASY System Administrator is:
First Time Logging into EASY
For an existing member of staff, paid through our payroll, who has made an expense claim since June 2017, you should be able to create a user account with EASY following the How do I register with the EASY System article.
For all other staff, paid through our Payroll, you will be need to email firstname.lastname@example.org to enable Payroll to make the appropriate arrangements for you to create your user account. Payroll will then email you when everything is in place for you to create a user account with EASY following the How do I register with the EASY System article.
Difficulty Logging into EASY
If you are having difficulty accessing the EASY system, you should contact your EASY System Administrator.
Full details about our use of data can be found in the privacy notice.
Reporting a problem or error with EASY
If you have encountered a problem or an error with the EASY system you should report this in an email to your EASY System Administrator. Any information or screen shots that you can provide leading up to the problem being encountered would be very helpful.
Web Browser Compatibility
Click here for information regarding EASY and Web Browser compatibility.